Complaints and arbitration process

Your satisfaction is important to us. If you should however have a reason to complain, please let us know about it. Your feedback helps us to get better for you. In order to enable us to deal directly with your concerns, we have set up processes to handle complaints. In addition, you have also the opportunity to participate in the Dispute Resolution Procedure of the Bundesverband deutscher Banken or to use the European Online Dispute Resolution platform.

 

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