Complaints

Your satisfaction is important to us. If you should however have a reason to complain, please let us know about it. Your feedback helps us to become better for you.

HSBC Germany has established effective procedures for the processing of complaints. Complaint offices have been set up in all the business divisions for this. This ensures that complaints can be processed as quickly and transparently as possible.

If you would like to make a complaint, your client advisor is available to you as a direct contact person. You can contact him or her by phone, email or letter at any time. Based on the established processes, all complaints received are forwarded to the complaint office.

If you would prefer to send your complaint directly to the complaint office, please send it to us at the following addresses:

For clients in the Private Banking business division:


HSBC Trinkaus & Burkhardt AG
Complaint Office Private Banking
Königsallee 21/23, 40212 Düsseldorf

For clients in the Commercial Banking business division:


HSBC Trinkaus & Burkhardt AG
Complaint Office Commercial Banking
Königsallee 21/23, 40212 Düsseldorf

For clients in the Global Banking business division:


HSBC Trinkaus & Burkhardt AG
Complaint Office Global Banking
Königsallee 21/23, 40212 Düsseldorf

Please tell us your contact data as well as other important information. This will make it easier for us to register your complaint efficiently.

We will try to process complaints received as quickly as possible. You will generally receive a response letter within 3 weeks. If, however, the processing takes a longer time due to a wide-ranging state of affairs, we will of course inform you about the current status of the processing.

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