Thank you for using our website. Protecting your personal data is a top priority for us. This also applies to data generated when browsing our web pages, or personal details you entrust us with when using our services.
HSBC Trinkaus & Burkhardt AG adheres to strict security standards and measures against access of unauthorised third-parties. This is why we would like to take this opportunity to inform you of the guidelines for the protection of personal data, which HSBC Trinkaus & Burkhardt AG and its subsidiary companies adhere to.
'Personal data' is defined as individual details (data) regarding the personal or factual circumstances of an identified (or identifiable) natural person. Details which cannot be traced to yourself as a person (for example, due to anonymity, or if a pseudonym has been used) do not qualify as personal data.
We have made all organisational arrangements necessary, and use state-of-the-art technology to safeguard the protection of your personal data. In addition, each of our staff members has personally undertaken to observe the confidentiality rules set out in the German Federal Data Protection Act (Bundesdatenschutzgesetz), and to preserve banking secrecy. Compliance with data protection rules is monitored by our Internal Audit department, and by our Data Protection Officer. Further updates may be required from time to time to adapt any changes in the legal framework, or to reflect modifications related to technical progress, or the methods or processes used.
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. These cookies enable the recognition of your browser. Internet browsers are generally configured to automatically accept cookies. You can deactivate the storage of cookies, however; alternatively, you can set your browser to alert you in the event of a cookie being transmitted, or to prompt you to accept each cookie individually.
Our cookies do not store personal information such as your (or your customer’s) name, address, telephone or email. However cookies enable us to save the settings you selected, such as your language selection or your screen resolution, in order to meet your personal requirements for your following visits.
We apply permanent cookies to give you extra functionality to remember your preferences. This will help us monitor how our website is performing. Permanent cookies will not be deleted automatically when leaving our website, you can remove them at any time. (Note that your chosen settings will be lost in this case.)
A 'session cookie', storing information relevant to the current session will be generated and maintained throughout your visit to our website. The session cookie will be deleted automatically when you leave our website.
Third party cookies: HSBC uses third party cookies of webtrends, which provides analytics about our site usage. Provider of the analysis service for HSBC is webtrends, 555 SW Oak Street, Suite 300, Portland, Oregon, 97204, USA. The office location in Germany is An der Welle 4, 60322 Frankfurt am Main.
Data that is generated with webtrends Analytics technologies is not used to personally identify visitors of our website, and are not matched with personal data of the bearer of a pseudonym. Further information can be found in the Privacy section on the webtrends website.
If you wish to opt out of all cookies for this website and any other website, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.
You will need to provide certain additional details if you wish to access certain protected areas, or personalised services. We require these details to provide such services, and to protect both you and us against unauthorised use. In line with all client data we handle, such details provided by you are shielded by strict data protection rules. Such data will only be used for the purposes designated by you, and will be deleted once they are no longer needed for such purposes.
Our websites also contain links to websites operated by external providers - those outside HSBC Trinkaus & Burkhardt AG and its subsidiary companies. Our Privacy Statement does not extend to such third-party websites. Therefore, when visiting such websites, we ask you to obtain information on the guidelines and methods applicable there.
If you have any other questions regarding data protection, please contact the Data Protection Officer who is appointed for HSBC Trinkaus & Burkhardt AG and its subsidiary companies:
HSBC Trinkaus & Burkhardt AG
Mr. Lutz Althoff
Data Protection Officer
The web pages of HSBC Trinkaus & Burkhardt AG are designated only for the use of persons permanently domiciled in the Federal Republic of Germany. They are explicitly not addressed to persons in countries/ jurisdictions, in which the publication of those information or the distribution and marketing of securities as described herein is forbidden. Persons, who are subject to any such restriction as to their residence, nationality or other reasons, are not allowed to use this web pages.
HSBC Trinkaus & Burkhardt AG or a third party has examined all information contained in this site with due care. Neither HSBC Trinkaus & Burkhardt AG nor any other party makes any guarantee, representation or warranty as to the accuracy, completeness or actuality of this site as well as of any other website, which can be accessed via hyperlink. HSBC Trinkaus & Burkhardt AG is not responsible for any content on other websites, which can be accessed via such hyperlink.
HSBC Trinkaus & Burkhardt AG has, at any time, the right to alter or change the information on this site.
This website is for information purposes only. It does not constitute any kind of investment advice, even if any companies or securities are explicitly mentioned therein. This also applies, if single issuer or securities are mentioned. Our internet information cannot replace the individual investment advice given to our customers which is focused on his personal circumstances. It is not possible for HSBC Trinkaus & Burkhardt AG to consider every particularity, which can arise in connection with the investment in special securities.
Contents and structure of the HSBC Trinkaus & Burkhardt AG website are protected by copyright. The reproduction or duplication of information or data especially the use of terms, wording or figures, is subject to prior approval of HSBC Trinkaus & Burkhardt AG.
By the following measures you will substantially increase your device's protection against external threats.
You may already be using anti-virus software but to be effective the software should be updated on a regular basis with the latest virus definition files.
From time to time developer of operating systems release 'patches' to correct vulnerabilities in their programs. These weaknesses are regularly exploited by virus writers and hackers to gain unauthorized access to those devices that have not been patched. To check for patches and updates you should visit the developer's website, typically in their Download section.
A 'firewall' is another small program that helps protect your device and its contents from outsiders on the internet. When installed it stops unauthorized traffic to and from your device. Appropriate Software is offered in stores or on the internet.
Spyware is the term used to describe programs that monitor and record the way in which you browse the web and the internet sites you visit.
Such information is of interest for companies providing services via internet. Without your agreement or knowledge, Spyware is often loaded onto a PC as part of a free download of another service.
Spyware may be used to extract personal information that you have entered. Spyware is not the same as a virus and therefore anti-virus software is not effective in identifying and removing it; you will need a specialized anti-spyware program.
Unfortunately, it is a frequent occurrence that fraudsters are trying to get confidential data or spread viruses by using Phishing-Mails or Trojan-Mails. These emails can be masqueraded as a publication of the bank, in order to conceal the actual sender. These automated and in mass sent messages are addressed to arbitrary email addresses and contain for example the request to confirm or update bank account numbers, passwords or similar login information.
Cybercriminals, who obtained access to bank accounts, are looking often for unsuspicious private persons to transfer money, in order to erase any traces. Recruitments take place over E-Mails, which promise quickly earned money for this very easy but regular criminal action.
In case that you receive an email, which was allegedly sent in our name and contains a payment request or entry of personal data, please do not click on any link of the email. Furthermore, please do not open any attachments, since they could contain viruses.
Always activate the Online-Banking via a saved bookmark. Make sure, that the connection is encrypted (https://) and shows a valid certificate. Current browsers show this through a green note in the address bar.
HSBC Trinkaus & Burkhardt AG does not ask via email, nor their clients neither unknown persons, to entry personal and sensitive data in the internet. As a client you will get information about your current bank details by post. Access data for your bank account are not queried by email or post.
If you have any questions or notes or if you are suspicious about anything, please send us an email to firstname.lastname@example.org or call us: 0211/910-0
You can get latest information and risk characterisations at the website of the Federal Office for Information Security https://www.bsi-fuer-buerger.de/BSIFB/DE/Home/home_node.html
To resolve disputes with the bank, consumers have the option of referring an issue to the retail banking ombudsman in Germany to whose procedures the bank has signed up (www.bankenombudsmann.de). If the complaint involves a dispute relating to a payment services contract (section 675f of the German Civil Code (BGB)), also non-retail customers may refer the matter to the retail banking ombudsman. More detailed provisions are governed by the 'Rules of Procedure for the Settlement of Customer Complaints in the German To resolve disputes with the bank, consumers have the option of referring an issue to the retail banking ombudsman in Germany to whose procedures the bank has signed up (www.bankenombudsmann.de). If the complaint involves a dispute relating to a payment services contract (section 675f of the German Civil Code (BGB)), also non-retail customers may refer the matter to the retail banking ombudsman. More detailed provisions are governed by the 'Rules of Procedure for the Settlement of Customer Complaints in the German Private Banking Sector', which can be supplied on request or accessed on the internet at www.bankenverband.de. Complaints should be addressed in text form (e.g. by letter, telefax or email) to the Customer Complaints Office at the Bundesverband deutscher Banken e. V., Postfach 040307, 10062 Berlin, Germany, fax: +49 (0)30 1663-3169, email: email@example.com.
The European Commission has established a European Online Dispute Resolution platform (ODR platform) at http://ec.europa.eu/consumers/odr/. Consumers can use the ODR platform for the out-of-court resolution of disputes arising from online contracts with companies domiciled in the EU.
When using the European Online Dispute Resolution platform, consumers must include, inter alia, the company's email address. The email address of HSBC Trinkaus & Burkhardt AG is: firstname.lastname@example.org.
In today’s increasingly connected world, it’s more important than ever to ensure your security – especially when it comes to banking. That’s why we’re introducing HSBC Safeguard: a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.
Our systems and processes rely on us having the most up-to-date information about all of our customers. Soon you will be asked to do one or all of the following:
Fraud and financial crimes are forms of theft. They tend to involve money or property that are gained illegally, and used in a deceptive or illegal manner to gain a benefit from the proceeds. In today's complex economy, financial crimes can take many forms including money laundering, sanctions breaches, fraud, tax evasion, terrorist financing, bribery and corruption.
HSBC Safeguard is a series of initiatives to increase the protection we provide our customers against fraud and financial crime across our global systems and processes. It involves strengthening our ability to combat money laundering and the evasion of sanctions, as these are often the driver behind many financial crimes. In addition, we will no longer be offering products such as travellers’ cheques, as we believe they are no longer a safe enough way for our customers to convert their money and we may review other products like this over time.
Sanctions are a policy tool which national governments and organisations such as the United Nations and European Union use to constrain and deter perceived threats to their security, or to conform international conduct to recognised international standards. Sanctions help to stop crimes like terrorism, drug trafficking and arms dealing by imposing restrictions on the business that banks can do with specific people, corporations or countries and the names of these are clearly listed on things like the Office of Foreign Assets (OFAC) sanctions list.
At HSBC, addressing financial crime globally has long been one of our main priorities.
However criminal activity has become increasingly sophisticated in recent years, and fraudsters, money launderers and others have attempted to target global networks like banks.
Improving the way we share and manage customer information will help us fight against the risk of financial crime. After all, it’s our duty to ensure that you can bank with us safely, securely, and confidently.
As the world becomes more and more connected and information moves around at a greater pace, there are unfortunately greater opportunities for criminals to misuse the financial system. A key defence against money laundering is to prevent accounts being opened in false identities. We also sometimes need to verify where funds are from as part of our ongoing efforts to track our customers’ legitimate funds and to protect them from financial crime. Criminals will try to appear to be law abiding citizens or businesses and therefore we need to request documentary evidence from all of our customers in order to fully protect them and their accounts.
If you’re a personal banking customer, we're likely to need two types of documents from you: one to confirm your identity and one to confirm your current address. These need to be two separate documents and need to be originals and not copies.
If you’re a business customer, the documents we will need will depend on the size and nature of your business. However we are likely to need you to confirm your legal entity structure and beneficial owners as well as countries you do business with.
As more and more of our customers live, travel and trade internationally, we’re always looking for better ways to help you do the things you want to do safely. Part of this is to protect our customers around the globe. Our global systems and processes work by sharing data and customer information across borders in order to deter and detect financial crime. Even if as a customer you only bank in one country, locally, we have a duty to protect your account as financial crime is a global operation.
By confirming your details and making sure that all the information we hold about you is up-to-date, you can be certain that no one else is able to misuse your account and that in turn we only act on genuine requests from you.
The sole purpose of gathering this information is so that our systems and processes can protect both our customers and the bank against financial crime. We take our obligation to protect your data very seriously, so all the information you provide will be subject the HSBC Group's high data and security standards as well as applicable local law and regulation. The intent is only to use this information for your protection and will NOT be used by any third parties for marketing purposes.
You don't need to do anything at the moment. In order to manage the process, we'll be contacting customers individually on a phased basis to let them know when they need to update their information. Depending on your contact preferences, look out for an email or a letter in the near future.
For more information, please feel free to call your Relationship Manager or visit your local branch.
Responding to experience gained during the financial crisis of 2008, numerous countries have adopted rules which allow for the orderly resolution of banks in the future that are failing or likely to fail, without the involvement of taxpayers. As a result, shareholders and creditors may be drawn upon to share in the losses of a bank being resolved – with the objective of making the resolution of a bank without the use of public funds. For further information please refer to the following PDF document.
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